Last Updated: August 25, 2026
At Himgiri Wellness, we take care to ensure that customers receive the correct products in proper condition. As our products may include herbal, Ayurvedic, wellness, and consumable items, we follow a limited return and exchange policy.
1. No Refund Policy
Himgiri Wellness does not provide refunds for purchased products once an order has been successfully delivered, except where a refund is specifically required under applicable law.
Customers should carefully review the product details, quantity, and other information before placing an order.
2. Exchange for Damaged or Defective Products
If a product is received damaged, defective, broken, leaking, incorrect, or otherwise affected during delivery, the customer may contact Himgiri Wellness for an exchange.
After verification of the issue, we may provide a replacement of the affected product.
3. Product Change or Replacement
If there is a valid issue with the product received, Himgiri Wellness may, at its discretion and subject to availability, provide:
• The same product as a replacement, or
• A suitable replacement/change of the product of equivalent value, where applicable.
Any product change will be subject to verification and approval by Himgiri Wellness.
4. Exchange Eligibility
To request an exchange, the customer should contact us as soon as possible after receiving the order.
The product should generally be:
• Unused and in its original condition
• In the original packaging
• Accompanied by the order details or proof of purchase
• Supported by photographs or videos showing the issue, when requested
For hygiene, safety, and product-quality reasons, certain opened, used, or consumable products may not be eligible for exchange unless the product was received damaged, defective, incorrect, or otherwise affected before use.
5. Wrong Product Received
If you receive a product different from the product you ordered, please contact us promptly.
After verification, Himgiri Wellness may arrange an exchange for the correct product, subject to availability.
6. Damaged Package or Product
If the package or product appears damaged, leaking, broken, opened, or tampered with at the time of delivery, customers are encouraged to take photographs or videos before opening or using the product and contact us as soon as possible.
We may request photographs, videos, packaging information, order details, or other information to verify the issue.
7. Product Availability
All exchanges are subject to product availability.
If the exact replacement product is unavailable, Himgiri Wellness may offer an alternative product of suitable or equivalent value, subject to mutual confirmation and applicable conditions.
8. Products Not Eligible for Exchange
An exchange may not be accepted where the issue is caused by:
• Incorrect or incomplete address provided by the customer
• Change of mind after purchase
• Personal preference regarding the product
• Incorrect product selection by the customer
• Improper storage or handling after delivery
• Damage caused after delivery by the customer
• Normal variations in product appearance, color, texture, or packaging
• Products that have been used, opened, or consumed, except where required by applicable law or where the product itself was defective or damaged
9. Exchange Process
To request an exchange, please contact us with your order details and a description of the issue.
We may ask you to provide photographs or videos of the product and packaging for verification.
Once the issue is reviewed and approved, we will communicate the available exchange or replacement options and provide further instructions.
10. Shipping for Approved Exchanges
Where an exchange is approved because the product was damaged, defective, incorrect, or otherwise affected due to an issue attributable to Himgiri Wellness or its delivery arrangements, we will make reasonable efforts to arrange the replacement.
The exact exchange procedure may depend on the product, location, courier availability, and nature of the issue.
11. No Cash or Payment Refund for Exchanges
Himgiri Wellness does not normally provide a cash or payment refund for eligible product issues. The preferred resolution is replacement or exchange of the affected product, subject to verification and availability.
12. Policy Changes
Himgiri Wellness may update or modify this Return and Exchange Policy from time to time to reflect changes in our products, business practices, or applicable laws.
Any updated policy will be published on this page with a revised Last Updated date.
13. Contact Us
For return or exchange-related questions or requests, please contact us:
Himgiri Wellness
Email: info@himgiriwellness.in
Phone: +91 93101 57202
Address: Sasaram, Rohtas, Bihar, India
Himgiri Wellness — Nature’s Wisdom, Your Wellness.
